Remedy Integrator

Concord-Remedy-module

Rational – bmc Remedy Integration Module

BMC Remedy is a common platform for IT Services Management. Typical applications include Help Desk Requests, Issue Ticketing and Action Request tracking. Integration of Remedy with Rational Jazz suite is easily accomplished with SCM Solution Concord IDE Module.

Why purchase Concord Integration?

  • IBM Ready for Rational certified architecture framework
  • Only one license is required per endpoint ALM application
  • Cost of ownership is a fraction of alternatives

Product Summary

SCM Concord – bmc Remedy was created to give you control of your tracking environment instantly. With SCM Concord – bmc Remedy Connector easy to use interface, you will quickly utilize your existing bmc Remedy installation with Rational Jazz tools. You can now track your Team Concert (RTC) work items with Remedy and vice versa.

Features:

  • Web based Connector configuration
  • Configurable business rules
  • Dashboard for connector operations
  • Supports Jazz server rename functionality
  • Unidirectional or bidirectional synchronization
  • Real-time or schedulable batch synchronization
  • Data transformation and field/value mapping
  • Completed/in-progress/waiting sync operations
  • Detailed diagnostics of E-mail notification of sync-events

 

Benefits:

  • Traceability across full SDLC for governance
  • Easier transition to IBM Jazz from other ALM tools
  • Integrate IBM Jazz and best-of-breed ALM applications
  • Extend the life of legacy tools and existing infrastructure
  • Upgrade at any time for multiple Concord integrators
  • 24 x 7 Technical Support line

Contact sales@scmsolution.com to arrange a demonstration