Remote Administration

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Remote Administration scm

Today companies are challenged to keep costs down while keeping IT operations running smoothly to support the business. The challenges may include but are not limited to:

  • Resources -As companies or departments are pushing to meet project deadlines, they may require additional resources to achieve their goals. In contrast, when companies or departments are downsizing, resources become limited.
  • Skillset -The latest tools are being selected by IT employees, however the staff does not have the native skillset to migrate or deploy the technology. In contrast, companies may be going through a reduction in head count, however the requirement to support the legacy technologies still exists.
  • Cost Justification – Companies cannot justify hiring a full-time employee to perform end user support and maintenance.

With Remote Administration Support

remote administration ibm rational scm solutions

With a “Pay as you go” approach, you can scale up or scale down as needed. Administration can now be performed the way you want it, when you need it.
SCM Solution will provide a Consulting Engineer to perform remote administration 24/7. We are domain level experts in the latest IBM Rational Jazz products as well as the heritage IBM Rational tools. In the event of an emergency or “site down” situation, we can make our resources available onsite.

Telephone and Email Support

Customers shall have direct telephone and email access to report problems, ask product related questions and receive assistance. Upon receiving a request from a Customer with a Remote Administration Contract, SCM Solution will triage the customers request

Telephone and Email Support

Customers shall have direct telephone and email access to report problems, ask product related questions and receive assistance. Upon receiving a request from a Customer with a Remote Administration Contract, SCM Solution will triage the customers request

On-site Diagnostic Support

Customers may request that SCM Solution dispatch a consultant to their sites to facilitate diagnosis and repair. This service will be billed on a time and materials basis.